Cancellation Policy

1. Overview

This Cancellation Policy explains how cancellations, date changes, refunds and no-shows are handled for stays booked through Omji Spiritual Stays. It applies alongside our Terms of Service and any specific condition shown on your booking confirmation.

2. Free Cancellation Window

Most bookings are fully refundable when cancelled at least 24 hours before the scheduled check-in time. Where a booking carries a different window, that condition is shown clearly on the ashram page and on your confirmation, and it takes precedence over this general rule.

3. Cancellations Within 24 Hours

Cancellations made less than 24 hours before check-in are charged for the first night of the stay. The balance of the booking, if any, is refunded.

4. No-Show

If a guest does not arrive and does not cancel, the booking is treated as a no-show and the full first night is charged. Remaining nights are released and refunded.

5. Early Departure

If you shorten a stay after check-in, please inform the ashram reception and our support team the same day. Refunds for unused nights are considered case by case with the ashram.

6. Modifications to a Booking

Date changes, room changes and guest-count changes are subject to availability. Where the revised booking costs more, the difference is payable before the change is confirmed; where it costs less, the difference is refunded under this policy.

7. Refund Timelines

Approved refunds are initiated within 3 working days of confirmation and typically reach the original payment method within 5 to 10 working days, depending on your bank or card issuer.

8. Peak Season and Festival Bookings

Stays during major festivals, Kumbh periods and Yamunotri or Uttarkashi yatra season may carry stricter conditions, including a longer cancellation window or a non-refundable advance. These conditions are always shown before payment.

9. Cancellations by Omji or the Ashram

In the rare event that an ashram cannot honour a confirmed booking, we will first offer a comparable alternative stay. If no suitable alternative is available, or you prefer not to accept it, the booking is refunded in full.

10. How to Cancel

To cancel or change a booking, reply to your confirmation email, write to bookings@omji.co.in, or message our support team on WhatsApp with your booking reference. Cancellations are effective from the time we receive your request.

11. Contact Us

For help with a cancellation or refund, write to bookings@omji.co.in or call us on +91 9071266603.