Privacy Policy

1. Introduction

Welcome to Omji ("we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://omji.framer.ai/ and use our booking services.

Our booking engine and reservation system are powered by Djubo (Saaranya Hospitality Technologies Pvt. Ltd.). By using our booking services, you acknowledge that your data will be processed by Djubo in accordance with this policy and Djubo’s own privacy standards.

2. Information We Collect

We collect information that you voluntarily provide to us when you inquire about a stay, make a booking, or contact our support team.

A. Personal Information

When you make a reservation via our Djubo-powered booking engine, we collect:

• Identity Data: Name, gender, age, and government-issued ID proofs (if required for check-in).

• Contact Data: Phone number, email address, and billing address.

• Booking Data: Check-in/check-out dates, number of guests, special requests, and specific Ashram preferences.

B. Payment Information

We use Djubo’s integrated payment gateways to process transactions.

• Security: When you enter sensitive information (such as credit card numbers) on our booking engine, Djubo encrypts that information using Secure Socket Layer technology (SSL).

• Storage: We and Djubo do not permanently store complete credit card details. Payment data is simply passed securely to the payment gateway provider to process the transaction.

C. Technical Data (Collected by Djubo)

When you access our booking engine, Djubo automatically collects certain technical information to ensure the system works correctly. This includes:

• Device Information: IP address, browser type and version, operating system, and device type.

• Usage Data: The date and time of your visit, pages viewed, time spent on the booking engine, and referring website addresses.

3. How We Use Your Information

We use the information collected to:

• Process Reservations: Facilitate your booking at specific Ashrams (e.g., Omji Kathiya Mandir, Omji Dwarika Bhawan) through the Djubo Centralized Reservation System (CRS).

• Send Notifications: Email you booking confirmations, receipts, cancellation updates, and pre-arrival information.

• Customer Support: Address any issues regarding your stay or reservation.

• Legal Compliance: Comply with local laws regarding guest registration and safety during events like the Kumbh Mela.

4. Data Sharing and Third Parties

We respect your data and do not sell it. However, we share your information with the following key partners:

A. Djubo (Booking Engine Provider)

We use Djubo to manage our inventory and bookings.

• Role: Djubo acts as a "Data Processor" for Omji. They process your data on our behalf to secure your reservation.

• Infrastructure: Your data is stored on secure servers used by Djubo. Djubo is prohibited from using your personal information for their own marketing purposes unless you explicitly consent.

• Djubo Privacy Policy: For more details on their specific practices, you can review the Djubo Privacy Policy.

B. Ashrams and Property Partners

We share your Name, Contact Details, and ID proof with the specific Ashram or property you have booked (e.g., Omji Kathiya Mandir) to confirm your arrival and comply with their specific check-in rules.

C. Legal Authorities

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., Police or Kumbh Mela administration).

5. Cookies

Our website and the Djubo booking engine use cookies to enhance your experience.

• Functional Cookies: These are necessary for the booking engine to remember your selected dates and room choices as you navigate through the reservation process.

• Analytics: We may use cookies to analyze traffic and improve our services. You can disable cookies in your browser settings, but this may prevent you from completing a booking online.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

• Djubo Retention: Djubo retains your booking data on our behalf for the duration of our contract with them or until we request its deletion.

7. Data Security

We and our partners (Djubo) have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information collected online. This includes SSL encryption for all booking transactions. However, no transmission over the internet is completely secure, and you transmit information at your own risk.

8. Third-Party Links

Our website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Your Rights

You have the right to request access to, correction of, or deletion of the personal data we hold about you. Since your data is processed through Djubo, if you wish to exercise these rights, please contact us directly, and we will coordinate with Djubo to fulfill your request.

10. Contact Us

If you have questions about this policy or our use of Djubo, please contact us at:

• Email: bookings@omji.co.in

• Phone: +91 9011777389

• Address: B7/208, Sonarpura Road, near Road, Kedar ghat, Bangali Tola, Varanasi, Uttar Pradesh, 221001, India